Case studies · fictional examples

Realistic challenges. Practical, people-centered approaches.

The examples below are fictional demonstrations created to show how we think and work. They do not represent actual clients or measured client results.

01 / FICTIONAL EXAMPLE

Harborline Community Care

Fictional example · Regional clinic network

Challenge

Appointment and intake steps were spread across disconnected pages and difficult to complete for people using different languages, devices, and levels of digital confidence.

Approach

Mapped the full appointment journey with clinic staff and community-informed review. We designed a mobile-first pathway with clear progress, plain-language prompts, and reusable language-ready content patterns.

Services provided

Service design, patient access UX, accessible content patterns, front-end engineering, and integration planning.

Accessibility considerations

Keyboard-first flows, clear focus indicators, zoomable layouts, readable error recovery, and a localization-ready structure were reviewed throughout prototyping.

Qualitative outcome

The resulting concept gave clinic teams one coherent journey to evaluate, with fewer context switches and clearer preparation steps for patients.

02 / FICTIONAL EXAMPLE

Northfield Recovery Collaborative

Fictional example · Behavioral health referral partnership

Challenge

Referral partners had limited shared visibility into whether a referral had been received, what follow-up was needed, or who was responsible for the next contact.

Approach

We facilitated workflow sessions across partner roles, defined a shared referral status model, and prototyped a care-navigation workspace that surfaced ownership and next actions without overloading users.

Services provided

Product discovery, workflow mapping, coordination platform design, data modeling, and delivery roadmap.

Accessibility considerations

The workspace used consistent status labels, non-color cues, semantic structure, and keyboard-accessible tables with clear empty and error states.

Qualitative outcome

Partners gained a common service model and a practical staged roadmap for making handoffs easier to understand and coordinate.

03 / FICTIONAL EXAMPLE

Clearpath Benefits Exchange

Fictional example · Member benefits guidance experience

Challenge

Members comparing care options encountered dense explanations and had difficulty understanding which information applied to their situation.

Approach

We restructured the guidance around member questions, tested content hierarchy and comparison patterns, and built an accessible prototype that made trade-offs explicit without implying clinical advice.

Services provided

Content strategy, accessible service design, interaction prototyping, design system guidance, and usability review.

Accessibility considerations

Plain-language content, responsive comparison layouts, readable tables, screen-reader-tested labels, and no reliance on color alone supported different ways of exploring options.

Qualitative outcome

The prototype offered a more understandable way to compare plan information and gave the product team reusable patterns for future guidance.

Your context is different

Let’s shape the right next step.

Explore our services or tell us about your team’s priorities.

Explore services Start a conversation ↗